ESNTL Admin Console: A Comprehensive Data Guide for Users

• Dashboard Refresh: Each time you view the Wellbeing dashboard or Usage metrics page, it shows the latest health and app usage data collected.
• When Data Updates: Data is collected after any user:
  • Sets up the app for the first time.
  • Completes a check-in.
  • Opens the app.
• Time to Sync: Updated information will appear on the dashboard within an hour of these user activities.
• Health Data from Inactive Users: If a user hasn’t opened the app in a while, their health data will show up after they next use the app, with updates backfilled to fill in the gap.

The Admin Console provides administrators with valuable insights through the Wellbeing Dashboard and Usage Metrics page. To make the most of these insights, admin users can filter data by date and job role. To utilize job role filtering, ensure that job roles are assigned to app users in the User Management page.

Understanding Job Role Filter and Time

When a job role is assigned to a user, their data will be categorized under that job role for the duration of the assignment.

For instance, if a user is assigned the “Manager” job role in February and later changed to “Director” in March, their data will be included in the “Manager” category when filtering for February data on the Wellbeing Dashboard or Usage Metrics page. When the date range is switched to March, their data will be included in the “Director” category. This ensures accurate data representation for job roles, allowing for seamless transitions in responsibilities across your organization.

Balancing Job Role Filtering and Data Privacy

Filtering data by job roles with only a few users may result in hidden data due to not meeting user count thresholds for data privacy. To prevent this, organizations have the following options:

1. Create larger job role groups: Ensure that job roles represent sizable groups of users. Although the ideal number of users depends on app usage frequency, we recommend groups of 20 or more users if attempting to see data for only that group on the Wellbeing Dashboard or Usage Metrics page.

2. Apply multiple filters: Use job roles to exclude or include multiple groups of users. For example, if an organization wants to view data for all users except managers or administrators, they can assign more granular job roles and deselect the groups they wish to mangers and administrators when filtering on the Wellbeing Dashboard or Usage Metrics page. Selecting multiple job roles increases the likelihood of meeting minimum user count thresholds for data privacy.

By implementing job role filtering, organizations can gain a deeper understanding of their data and make more informed decisions to improve overall wellbeing and productivity.